Here you find everything you need, in order to shop with us at capricollection.com.
Here's all you need to know about your delivery, change and return, payment and terms of purchase. If you do not find what you are looking for, you are always welcome to contact us and we will be happy to help you!
Customer Service Webshop - [email protected] or tel. +46 33-211571
Opening hours customer service webshop: Monday-Friday 09.00-12.00, 14.00-16.00
Customer Service Retailer - [email protected] or tel. +46 33-211570
Opening hours Customer service retailer: Monday-Friday 09.00-12.00, 14.00-16.00
In addition to online shopping via our webshop, our clothes can be purchased from our knowledgeable retailers, where several have their own website at Capri Collection. Via the retailer's website / webshop you can place your orders.
Capri Collection is a registered company based in Borås.
By placing orders with us, you accept our terms of purchase.
During summer vacation and christmas, slightly longer delivery times will occure, but we always strive to deliver your order as soon as possible. Delivery usually takes place within a few days of receipt of the order. From the 1st of July, our warehouse is closed for summer holidays and all incoming orders during the month of July will therefore be delivered in August.
We usually try to ship your entire order in one go, but exceptions may occur. In your order confirmation, you will see which week the product is estimated to arrive at us and as soon as your entire order is complete, it will be delivered to you.
The shipping cost for all parcels outside of Sweden is 5 € and we use Bring as a distributor of our packages. Your package is sent to your nearest Bring representative. If you do not pick up your package at your agent in time, we charge a fee for unredeemed packages, this costs 20 €.
All shipments are insured by Capri Collection. If you notice damage to your package before opening it, you must report this to your retailer where you picked up your parcel. Damaged goods are replaced by CC free of charge.
CHANGES AND RETURNS
We give you 14 days of open purchase, it's only when you've seen and approved your order that the purchase has closed. If you want to change or return goods, we require the goods to be unused. Of course you can take out and try the garment but it is important that you fold it nicely in the bag if you would like to return it.
If you return the item in order to change to same or other garment in a different color or size, we will take out a small fee of 12€. Always use the return address tag provided in your package, this is pre paid for you as a customer, regardless of the size and weight of the package. If we have made a mistake, we are of course responsible for the shipping. Please note that items purchased through the webshop can only be exchanged directly through Capri Collection and not at CC retailer, even though you may have collected your package at a CC retailer.
If you want to return goods, use the return shipping package included in the package and you will only pay 12€ for your return regardless of the size and weight of the package. If you return goods, you will receive the money back within 30 days and in the same way as you paid. The money is available to you within 30 days of receiving your return. If you no longer have your preprinted Return Address Label, please contact us to send a new one to you. Upon return, we will refund you the price of the garment / garments at the time of purchase.
The address for return or exchange to us is:
Capri Collection AB
PAYMENT BY CREDIT CARD
You can always feel safe when shopping with cards in our webshop. We use Klarna Checkout for credit card payment and you can read the terms for Klarna Checkout here. We reserve the right to check the card's validity and space for debit purchase. If the goods is returned, we repay you directly back on your card. You can use most cards with MasterCard and Visa bank symbol.
CC applies 18-year limit for card and credit purchases.
If you ship back goods, you will receive the money back within 30 days, on the account you payed with.
The information we collect is collected according to the GDPR (EU Data Protection Regulation).
What personal data do we save?
We collect information from you when you register on our site or fill in a form. If you order with us, we will require personal information from you to handle the order, which may include your name, shipping address, e-mail address, contact number, credit / debit card details, billing and shipping address.
Other information we may save:
If you contact us, we can save the communication as a base.
- Details from visits to our website that may contain traffic data, location data, weblogs and other communications data, if required for your own billing purposes or otherwise.
How we use the information:
How long do we save personal data?
Happy shopping at Capri Collection!